Frequently Asked Questions
Everything you need to know about your gear and our service.
What is the standard shipping time for sports equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for urgent gear needs.
Can I return apparel if it doesn't fit?
Yes, we offer a 30-day return policy on all unworn apparel with original tags. Simply use our online portal to generate a return shipping label.
Do you offer warranties on professional-grade gear?
All professional equipment sold at BNP Open Shop comes with a minimum 1-year manufacturer warranty covering defects in materials and workmanship.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Are your products authentic?
Absolutely. BNP Open Shop is an authorized retailer for all brands we carry, ensuring that every piece of equipment you purchase is 100% authentic.